Help

Support

We’re happy to help. Write to support@lumollo.ai from the address you use for Langimo, and we’ll get back to you, usually within one working day.

I didn’t get my sign-in code

Check your spam or promotions folder and make sure the address is spelled correctly. You can ask for a new code after 30 seconds; a code works for 15 minutes and only once. After several wrong attempts, wait 15 minutes before trying again.

How do I subscribe?

Subscriptions are bought in the Langimo iPhone app through your Apple ID, and they unlock the website too. The iPhone app isn’t in the App Store yet: leave your email and we’ll tell you the day it opens. Until then your words and history stay in your account.

I subscribed on my iPhone, but the website shows the paywall

Sign in on the website with the same email you use in the iPhone app, then choose Refresh status in Settings → Account. If it still doesn’t work, write to us.

How do I cancel?

Open the Settings app on your iPhone → your name → Subscriptions → Langimo. Your subscription runs until the end of the period you paid for, and your words and history stay in your account after it ends. Refunds are handled by Apple at reportaproblem.apple.com.

I reached a fair-use limit

Daily limits reset at midnight in your time zone; the app shows the exact time. If you think you hit one during normal practice, tell us — that’s a bug we want to fix.

The voice doesn’t play

Check that your device isn’t muted. If the natural voice is unavailable, Langimo switches to your device’s own voice automatically. You can turn the natural voice off in Settings → Voice.

Reminders don’t arrive

Browser notifications need your permission: if your browser blocked them, Settings → Reminders shows how to allow them. On iPhone, add Langimo to your Home Screen first, or use the iPhone app.

A correction or translation looks wrong

The companion and the corrections are generated by AI and can occasionally be wrong. Tell us the sentence and we’ll look into it — it helps us improve Langimo for everyone.

Exporting or deleting your data

Export a conversation from History (Markdown or JSON) and your words from Learn words → My words (CSV or JSON). Delete your account in Settings → Account → Delete account; this removes everything at once. See the privacy policy for details.